Delivery
Products ordered through the virtual marketplace can unfortunately not be delivered to farms, outlying plots, townships or informal settlements.
Delivery time is dependent on product stock availability.
Orders will be delivered any time between 9 am and 5 pm on weekdays (excluding public holidays) and between 9 am and 5 pm on Saturdays.
Any specific delivery times requested on an order form cannot be guaranteed.
When orders are placed on a weekend or public holiday, the order will be processed on the next working day.
Same day deliveries are not guaranteed. Should Vendors have stock available, we will make every effort to ensure Vendors dispatch orders on the same day, provided payment is received before 13h00 on the day. Note that in this instance it is still likely that the delivery will only be effected in the afternoon.
Every effort is made to effect delivery of your order timeously, however, unforeseen circumstances may cause delays, in which case Honey and Ginger Floristry will contact you via email and provide a revised delivery schedule. Customers must provide us with South African contact numbers for recipients in order to effect delivery.
The Honey and Ginger Floristry delivery fee is based on distance and if the delivery address changes for any reason resulting in a longer distance, the delivery fee will increase. Generally, we make two attempts to deliver whereafter an additional R75 may be charged for each attempt.
Our rule of thumb is that if an address cannot be found on a standard GPS, then we reserve our rights to make alternate arrangements with the recipient to ensure that the product is delivered to them.
Please ensure that all delivery details are accurate before checking out. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received. You will also be billed for any additional costs that may be incurred as a result of failed delivery attempts relating to incorrect information provided or a change in delivery address.
You agree that if a recipient is unavailable at the given address, the delivering partner can leave the product with a neighbour / co-worker / leave a calling card / leave a voice message or coordinate with the recipient to re-attempt delivery, depending on what is most applicable to the circumstances.
If the delivery partner is not allowed to deliver the flowers or gifts directly to the recipient for orders to be delivered to hospitals, hotels and business addresses, the delivery will be left at the reception desk, which will constitute successful delivery.
No deliveries will be left unattended at the recipient’s premises or elsewhere and delivery will always be to a person(s).
Refunds/Returns Policy
When payment has been made and we have started processing your order, your right to a refund may be limited.
In the event that we are unable to find a Vendor to supply the flower product ordered or any substitute flower product, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full within 49 business hours in case of an EFT payment or within 5-7 days if paid by credit card.
Neither ourselves, nor the Vendor or any courier or carrier service that the Vendor uses shall be liable for any failure to perform on an order, where such failure or delay results from any circumstances outside of our reasonable control; these circumstances to include but not be limited to any adverse weather conditions such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.
In the event of a complaint, the fees paid in respect of the order may be refunded or the order may be replaced, depending on the circumstances, and provided that the complaint was reported within 36 hours from 5pm on the requested delivery date. Due to the nature of flowers and the responsibility of the recipient to care for them once delivered, no complaints will be accepted after this deadline has been reached. Complaints must be accompanied by a photograph of the product that is the cause of the complaint and sufficient details on the complaint to determine the appropriate remedial action required, if any.
Note that as a result of the nature of the product, return rights in law may not apply.
